Welcome to Dunie Online’s FAQ section! Here, you’ll find answers to common questions about shopping with us. If you don’t see your question listed, feel free to contact us at [email protected].
1. How do I place an order?
Placing an order is easy:
Browse our collection and select the item(s) you want.
Choose your size, color, and quantity, then click “Add to Cart.”
Proceed to checkout, fill in your shipping details, and complete payment.
You’ll receive a confirmation email once your order is placed.
2. What payment methods do you accept?
We accept:
Credit and debit cards (Visa, MasterCard, American Express, etc.)
Online payment platforms (e.g., PayPal)
3. Can I track my order?
Yes! Once your order is shipped, you’ll receive an email with a tracking number. Use this number to track your package on the carrier’s website.
4. What are your shipping options?
We offer:
Standard Shipping: [Insert estimated time frame, e.g., 5-10 business days]
Express Shipping: [Insert estimated time frame, e.g., 2-5 business days]
Shipping costs and delivery times vary by location.
5. Do you ship internationally?
Yes, we ship to select countries. If your location isn’t listed at checkout, please email us at [email protected] for assistance.
6. What is your return policy?
We accept returns on eligible items within [insert time frame, e.g., 30 days] of delivery. Items must be unworn, unused, and in their original packaging with all tags attached. Please refer to our Returns & Refunds Policy for more details.
7. How do I initiate a return?
To start a return:
Email us at [email protected] with your order number and reason for the return.
Follow the instructions provided by our team.
Ship the item back to us using a trackable shipping method.
8. What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please email us at [email protected] within [insert time frame, e.g., 7 days] of receiving the item. Include your order number, photos of the damaged/incorrect item, and a brief description of the issue.
9. How do I contact customer service?
You can reach our customer service team via email at [email protected]. We’ll respond to your inquiry as quickly as possible.
10. Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals!
11. How do I choose the right size?
We include a size chart for all of our items. If you’re unsure about sizing, feel free to contact us for assistance.
12. Can I cancel or change my order?
If you need to make changes to your order, please email us immediately at [email protected]. Once your order has been processed or shipped, changes or cancellations may no longer be possible.
If you have any other questions, don’t hesitate to reach out. Thank you for shopping with Dunie Online!
