At Dunie Online, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help. Please read our Returns & Refunds Policy carefully.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
Items must be returned within [insert return window, e.g., 14 or 30 days] of receiving your order.
Items must be unused, unworn, and in their original condition with all tags attached.
Items must be returned in their original packaging.
Certain items, such as undergarments, swimwear, or clearance items, may not be eligible for return (refer to the product description for details).
2. How to Initiate a Return
If you wish to return an item, please follow these steps:
Contact our customer service team at [email protected] with your order number and reason for the return.
Our team will provide you with return instructions and a return address.
Ship the item(s) back to us using a trackable shipping method.
Please note that the customer is responsible for return shipping costs unless the item received was defective or incorrect.
3. Refunds Process
Once we receive your returned item(s) and inspect them, we will notify you of the status of your refund.
If approved, refunds will be issued to the original payment method used for the purchase.
Please allow [insert time frame, e.g., 5-10 business days] for the refund to process and appear on your account.
4. Exchanges
If you would like to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to stock availability.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within [insert time frame, e.g., 7 days] of receiving your order.
Provide your order number, photos of the item, and a description of the issue.
We will arrange for a replacement or refund at no additional cost to you.
6. Non-Returnable Items
The following items are non-returnable:
Sale or clearance items.
Undergarments and swimwear.
Gift cards.
7. Contact Us
For any questions or concerns regarding returns or refunds, please email us at: Email:[email protected]
We’re here to assist you and ensure a smooth returns process!
